Terms of sale

These terms govern purchases made on www.lisita.it. By sending an order you confirm that you have read and accepted them. The terms in force on the day of the order apply.

1. Seller

Unisal S.r.l. · Pasticceria Lisita
Via Domitiana 262/266, 81034 Mondragone (CE), Italy
VAT no. 04184240614
Email [email protected] · Certified email (PEC) [email protected]
Phone +39 0823 973768 · WhatsApp +39 389 2038308

2. Scope

These terms apply to:

• the online shop: products paid online and shipped to the address you give or picked up at the pastry shop;
• Click & Collect and cakes: products ordered on the website, picked up and paid for at the pastry shop (section 7).

Consumers always keep the rights granted by the Italian Consumer Code (Legislative Decree 206/2005).

3. Products and prices

Features, ingredients, sizes and prices are shown on each product page. Prices are in euros and include VAT. Shipping costs are shown before you confirm the order and on the Shipping page.

Our pastries are handmade: shape, colour and size may differ slightly from the photos. For allergens and intolerances, check the product information and, if in doubt, ask our staff before ordering.

Products are sold while stocks last. In case of an obvious error in a price or description we will contact you before processing the order; if you do not wish to confirm it, the order is cancelled and any amount paid is refunded in full.

4. How the order is made

On the online shop, add products to your cart, enter the required details on the payment page, choose delivery or pick-up and a payment method, and confirm the order. The contract is concluded when you receive the order confirmation email, which summarises products, prices and costs. We recommend keeping it.

We may refuse or cancel an order if a product is unavailable, if details are incomplete or incorrect, or if payment fails; in these cases we will let you know and refund any amount paid.

5. Payment

Online shop orders are paid at the time of ordering with the methods listed on the Payment methods page, or on pick-up at the pastry shop if you choose “Ritiro in sede” (in-store pick-up). If you need an invoice, request it when you order, as explained on the same page.

6. Delivery and in-store pick-up

We ship within Italy by express courier, Monday to Friday, excluding public holidays. Orders are prepared within 24/48 hours of payment and normally delivered within 7 working days of confirmation; times, costs and tracking are explained on the Shipping page. If you choose “Ritiro in sede”, you collect your order at our pastry shop in Mondragone.

On delivery, check that the number of parcels is correct and the packaging is intact. If the parcel is damaged, accept it with a written reservation on the courier’s document and write to us straight away with your order number and a few photos.

7. Click & Collect and cakes

With Click & Collect and the Order a cake page you choose the products and the pick-up day and time. The order is sent via WhatsApp and is accepted once we confirm it. You pay at the pastry shop when you pick it up.

Cakes must be ordered at least one day in advance. To change or cancel an order, write to us on WhatsApp at +39 389 2038308 as soon as possible; for cakes and personalised products already being prepared, changes or cancellation may not be possible.

8. Right of withdrawal

For food products the right of withdrawal is excluded under art. 59 of the Italian Consumer Code, as they are goods liable to deteriorate or expire rapidly, sealed goods unsuitable for return for hygiene reasons once opened, or products made to order, such as personalised cakes.

For non-food products, for example Lisita merchandise, you can withdraw within 14 days of delivery without giving a reason, by writing to [email protected]. The product must be returned intact within 14 days of your notice; return costs are paid by you. We refund you within 14 days of receiving your notice, using the same payment method used for the purchase; we may withhold the refund until we receive the product. Details are on the Returns and refunds page.

9. Guarantee and non-conforming products

The legal guarantee of conformity under the Italian Consumer Code applies. If you receive a product that is damaged, not as described or different from what you ordered, write to us as soon as you receive it at [email protected] with your order number and a few photos: as most of our products are fresh, a prompt report allows us to check and offer you a replacement or a refund.

10. Use of the website

We do our best to keep the website available and the information correct, but we cannot guarantee that the service will be free from interruptions or errors. Consumers’ legal rights remain unaffected. Texts, photos, trademarks and graphics on the website belong to Unisal S.r.l. or their respective owners and may not be reproduced without permission.

11. Support and complaints

For support or complaints write to [email protected], use the Contact page or call us on +39 0823 973768, quoting your order number. We will reply as soon as possible.

12. Applicable law and jurisdiction

The contract is governed by Italian law. If you are a consumer, disputes fall under the court of the place where you live or are domiciled, if in Italy. In all other cases the Court of Naples has exclusive jurisdiction.